Shipping policy

SHIPPING POLICY

Processing Times
All items at Mae Bridal (dba Maison Mae) are made to order, and processing times may vary depending on the designer and the specific item you’ve purchased. Once your order is confirmed, you will receive an email within 48 hours with the estimated production time for your item and request to confirm your measurements. After your order is completed, you will receive another notification when your item has shipped. Please note that processing times do not include weekends or holidays.

Shipping Rates and Estimates
All orders can enjoy free standard shipping. Please email team@maisonmae.co to request expedited shipping options.

Order Tracking
Once your order has shipped, you will receive an email notification with tracking information. Please allow 48 hours for tracking updates to reflect.

International Shipping
We currently ship to United States only. Please reach out to team@maisonmae.co if you would like to place an international order.

Shipping Delays
Please note that delivery times are estimates and may vary due to factors outside our control, such as carrier delays, customs processing for international orders, or unexpected production delays. We will do our best to keep you informed about the status of your order.

Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us at team@maisonmae.co with your order number and details. We will work with the carrier to resolve the issue promptly.

We are committed to ensuring your order is handled with care and arrives as expected.